Refund policy

Returns Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help. We offer returns or exchanges within 14 days of purchase. You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our returns and refunds policy:
* Discounted items are final and cannot be returned or exchanged
* Returned items must be in a new condition and be unopened
* Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:
Please return your unused item/s to:
Customer Returns, Handbag Repair Pens Langdale House, 105b Wetherby Road, Harrogate HG2 7SH.
Along with your return, please include a small note with your name, address, order number, email address and a brief explanation of your reason for the return. For exchange – please state which item you wish to exchange for.

Once we have received the item we will then check the item, if it meets our policies/requirements set out in our returns policy, we will then issue your refund or initiate your exchange.
Additional Information:
* Your refund will be processed within 14 days from the day we receive it
* It is the customer’s responsibility to pay for return shipping fees
* All items must be returned via a tracked service

Return Conditions
1. Goods must be returned within 14 days of delivery at your address.
2. Goods must be in their original packaging, unused and fit for resale.
3. Excludes any bespoke or custom colour orders and Colour Matching orders.
4. You must use a signed for delivery service & obtain proof of postage from the postal company you are using to return your order. Goods will remain the property of the sender until they are signed for at our returns warehouse.

Order Support
Whilst every care is taken to ensure your order is picked, packed and weighed correctly, packaged well and shipped on time, we understand that damages, shortages and unexpected problems may happen. All we ask is that orders are checked and inspected within 24 hours of delivery. In the rare event an item has been received damaged, missing parts or wrongly supplied simply email our team within 30 days of purchase at sales@handbagrepairpens.com Please provide your order number and a brief description of your issue.